Request by

Shipping Information

Date*

Shipping address same as requestor

Name*

Attn.

Tag:

Company*

Address*

City*

State*

Zip*

Phone*

Fax

Email*

Invoice/P.O # (Located under seat)

Received Date:

(Label located under the seat.)

Company

Address

City

State

Zip

Phone

Fax

Email

If end user,  place of purchase:

Product Information

*Please Select a Reason

1. * Chair Model

* Part

* Quantity

* Description of Problem

* Uploading images of the damaged or defective part will provide for fast shipment of replacement part

(click browse button, locate file; repeat step for each file
Only JPG, GIF and PNG Files allowed to upload.
Max File Size 4 MB
)
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TO MAKE A WARRANTY CLAIM PLEASE FOLLOW THE BELOW PROCEDURE:

  1. If you find that a part is missing:
    a. Send a completed copy of this form along with a copy of the sales receipt or packing slip (required) to our sources of contact.
  2. Should service be required by reason of defect:
    a. Please submit digital pictures (clearly showing defect) along with a completed copy of this form and a copy of the salesreceipt or packing slip (if available) to Parts@9to5seating.com
    Or
    b. If unable to submit photos, we will require the defective item be shipped prepaid, along with a completed copy of this formand a copy of the sales receipt or packing slip (if available) to:

    9 to 5 Seating
    Attn Parts Dept
    3211 Jack Northrop Ave
    Hawthorne, CA 90250
    (888) 925-SEAT

*Any returned product should be carefully packed to avoid further damage during shipment, and must be shipped Prepaid via a carrier capable of providing proof of delivery.

** REPLACEMENT PARTS SHIP 48 HOURS AFTER THE REQUEST IS PROCESSED.