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warranty

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Request by

(*) Mandatory fields
Date*
Name*
Company*
Address*
City*
 
State*
 
Zip*
Phone*
 
Fax
Email*
 
Invoice/P.O # (Located under seat)
 
Received Date:
( Label located under seat .Click here for help locating invoice & PO # on label.)
 

Shipping Information

shipping address same as requestor
Attn.
 
Tag:
Company
Address
City
 
State
 
Zip
Phone
 
Fax
Email
If end user,  place of purchase:

Product Information

 
*
 
 

1.

* Chair Model
 
* Part
 
* Quantity
* Description of Problem
* Uploading images of the damaged or defective part will provide for fast shipment of replacement part
 
(click browse button, locate file, and then click upload; repeat step for each file
Only JPG, GIF and PNG Files allowed to upload.
Max File Size 4 MB
)

2.

Chair Model
 
Part
 
Quantity
Description of Problem
Uploading images of the damaged or defective part will provide for fast shipment of replacement part
 
(click browse button, locate file, and then click upload; repeat step for each file
Only JPG, GIF and PNG Files allowed to upload.
Max File Size 4 MB
)

 
 

TO MAKE A WARRANTY CLAIM PLEASE FOLLOW THE BELOW PROCEDURE:

  1. If you find that a part is missing:
    a. Send a completed copy of this form along with a copy of the sales receipt or packing slip (required) to our sources of contact.
  2. Should service be required by reason of defect:
    a. Please submit digital pictures (clearly showing defect) along with a completed copy of this form and a copy of the salesreceipt or packing slip (if available) to Parts@9to5seating.com
    Or
    b. If unable to submit photos, we will require the defective item be shipped prepaid, along with a completed copy of this formand a copy of the sales receipt or packing slip (if available) to:

    9 to 5 Seating
    Attn Parts Dept
    3211 Jack Northrop Ave
    Hawthorne, CA 90250
    (888) 925-SEAT

*Any returned product should be carefully packed to avoid further damage during shipment, and must be shipped Prepaid via a carrier capable of providing proof of delivery.

** REPLACEMENT PARTS SHIP 48 HOURS AFTER THE REQUEST IS PROCESSED.

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